This policy sets out how Helixius dispatches and delivers orders. Delivery-time disclosure is required under Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020.
1. Coverage
We deliver across India. Some remote locations, islands, and restricted-access sites may attract additional freight charges or longer timelines — we will confirm these in your quotation before you commit.
2. Dispatch and delivery timelines
Order type Indicative timeline In-stock items Dispatched within 2–3 working days; delivered in 5–14 working days Made-to-order / customised items As stated in your quotation, typically 3–6 weeks from confirmation Installation-inclusive orders Scheduled with you after deliveryTimelines are estimates in working days (excluding Sundays and public holidays) and run from the date we confirm your order and receive any advance payment due. They are not guaranteed unless expressly agreed in writing.
3. Delivery charges
Delivery charges depend on the order value, weight, volume and destination. The applicable charge is shown to you before you confirm the order and is itemised on your invoice. We do not add any charge at delivery that was not disclosed to you beforehand.
4. Large and heavy items
Play structures, open-gym equipment and bulk furniture are shipped by surface freight. For these orders:
- Someone aged 18 or over must be available at the delivery address to receive and sign for the consignment.
- Please ensure clear vehicle access to the site. Where a delivery cannot be completed because access was not available or no one was present, re-delivery charges may apply.
- Delivery is to the ground-floor entrance of the address unless we have agreed otherwise in writing.
5. Inspection at delivery
Please inspect the packaging before signing. If a carton is visibly damaged, note it on the delivery challan and photograph it. Report transit damage to info@helixiusdealers.com within 7 days of delivery so we can process a claim — see our Refund & Cancellation Policy.
6. Installation
Where installation is included in your order, we schedule it with you after delivery. Installation requires the site to be ready — level ground, adequate surfacing, and any civil work completed. If our team attends and the site is not ready, a revisit charge may apply.
Equipment must be installed by us or by an installer we authorise. Installation by others may affect your warranty and the safety of the equipment.
7. Packaging and declarations
Packaged commodities are labelled in accordance with the Legal Metrology (Packaged Commodities) Rules, 2011, including the name and address of the manufacturer/packer/importer, the common name of the commodity, net quantity, month and year of manufacture, retail sale price (inclusive of all taxes), and consumer-care contact details.
8. Delays
If a delivery is delayed beyond the estimate we gave you, we will inform you and give a revised date. If the revised date is not acceptable, you may cancel the undelivered portion of the order for a full refund of that portion — except for made-to-order items already in production.
9. Questions
Email info@helixiusdealers.com or call +91 75111 82894 (Mon–Sat, 9:30am–7:00pm IST).
